HAS MY ORDER SHIPPED?
**We're all in this together. Please understand that there may be delays processing and delivering your order due to COVID-19. Stay well.
You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at [email protected] or by calling 888 509-5935.
HOW CAN I TRACK MY ORDER?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at [email protected] or by calling 888 509-5935.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?
Please contact customer service at [email protected] or by calling 888 509-5935.
MY ORDER NEVER ARRIVED.
Please contact customer service at [email protected] or by calling 888 509-5935.
HOW CAN I GET A COPY OF MY INVOICE?
A copy of your invoice can be obtained by contacting our customer service department at [email protected] or by calling 888 509-5935.
I ORDERED THE WRONG STUFF! WHAT DO I DO?
Once you place an order at VonZipper, you cannot make changes through the store. Please call us as soon as possible at [email protected] or call us at 888 509-5935.
WHEN WILL MY ORDER SHIP?
Most orders ship within two business days (not including weekends or holidays) from the receipt of your order. Addtionally we are closed from the week between Christmas and New Years Day. You will receive a shipping confirmation email once the order has shipped from the warehouse.
WHAT IS THE TIMING OF BILLING?
Your credit card will only be charged once your order has shipped. Most orders ship within two business days of receiving your order. You will receive a shipping confirmation email once the order has shipped from the warehouse.
DO I HAVE TO PAY SALES TAX?
Refer to our sales tax page.
WHAT ARE YOUR ACCEPTED FORMS OF PAYMENT?
We accept all major credit cards: Visa, Mastercard and American Express. *Please note: The credit card must have a Canadian billing address.
IF I ORDER THE WRONG SIZE CAN I RETURN THE ITEM?
Yes, you may return your unused product for a full refund within 30 days of the date of purchase. You can expect a refund to your credit card 7 to 14 days of VonZipper receiving your return. We do not offer direct exchanges. If you wish to exchange any product you will need to return it for a full refund and place a new order online.
HOW DO I RETURN AN ITEM WHEN I HAVE COMPLETED A PURCHASE AS A GUEST?
For orders purchased through guest checkout, you will need to email our customers service team at [email protected]. For complete return instructions please visit our Return Policy page.
CAN I RETURN AN ITEM THAT I HAVE USED?
Sorry, only products in new unused condition will be accepted for returns.
Lookin' good... Feelin' good... Return Policy
DO YOU OFFER A WARRANTY?
All products are covered under our standard warranty policy.
REPLACEMENT SUNGLASS LENSES
So you've been shredding too hard and your sunglass lenses have seen better days? Unfortunately we've got some less than exciting news... VonZipper sunglasses and lenses are manufactured together and we do not currently manufacture or sell replacement lenses. It may just be time to throw in the towel and pick up a new pair...
If you've got the feeling that your shades are not standing up to our quality standards... Our warranty department will do everything they can to stoke you out and help you get back out shredding the gnar...
WHAT IS A CSC CODE?
A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3 or 4 digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. For Visa, your identification number is the 3 digit number found on the back of your credit card near the signature panel.
Visa & Mastercard
American Express
IS YOUR SITE SECURE?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
