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**We're all in this together. Due to COVID-19, please allow 2-3 weeks for your returns to be received and processed. Thank you for your patience and understanding. Stay well.

RETURN CLAIM POLICY

Customers returning product not in the original condition may be subject to a restocking fee of up to 25% of the total amount of the original purchase price.

Items listed as FINAL SALE cannot be returned for a refund.

Shipping charges incurred during checkout are not refundable.

RETURN POLICY

  • Merchandise can only be returned if purchased online directly from Vonzipper.com.
  • Merchandise must be returned within 30 days.
  • We will not accept merchandise that’s missing tags, worn, altered, or washed.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

RETURN CLAIM PROCEDURE

To return a purchase please follow the steps below:

  1. Customers are responsible for any return costs.
  2. We suggest obtaining proof of return and retaining it until your refund has been processed.
  3. Returns will be processed within 7-10 business days of arrival at our facility.
  4. Once the return has been completed, additional processing time may occur based on your financial institution.
  5. Please select a carrier of your choice and send any unwanted items to the following address:

VonZipper.com C/O A52
Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2

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