**We're all in this together. Due to COVID-19, please allow 2-3 weeks for your returns to be received and processed. Thank you for your patience and understanding. Stay well.
If you are not satisfied with your VonZipper.com purchase you may return the goods free of charge within 30 days of the original purchase date.
To return a purchase please follow the steps below:
1. Please contact customer service at [email protected] or Dial (888) 509-5935 to obtain your prepaid ups return label
2. Provide the order number, reason and items you would like to return.
3. Customer Service will email you a free pre-paid UPS return label.
4. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
5. Drop your return package off at any UPS shipping location.
We will notify you as soon as your return is processed. If you have any questions, please contact customer service at [email protected] or Dial (888) 509-5935 for assistance.
For orders purchased through guest checkout, you will need to email our customers service team at [email protected] to obtain a free return shipping label, then follow steps 4 and 5 above. Please include your order number in your email.